Privacy Policy

Who we are

Smart Pro Appliances is a U.S.-focused appointment booking and referral service. We help customers request repair or troubleshooting appointments and may route those requests to independent local service providers, booking coordinators, or support vendors.

Information we collect

We may collect name, phone number, email address, ZIP code, city, appliance or device type, issue description, preferred appointment time, message content, consent records, request details, form submission details, IP address, browser/device information, pages viewed, referring URLs, and advertising or analytics identifiers.

How we collect information

We collect information when you submit a form, submit a request, email us, click ads, interact with the website, or communicate with a booking coordinator or service provider. We may also receive information from advertising, analytics, conversion tracking, form delivery, hosting, and anti-spam vendors.

How we use information

We use information to respond to appointment requests, route leads to independent providers, contact you about your request, operate the website, send form submissions by email, prevent spam or abuse, measure advertising performance, improve our content, comply with legal obligations, and maintain records of consent and communications.

Sharing information

We may share information with independent local service providers, booking coordinators, support vendors, email/form processors such as FormSubmit, hosting providers, analytics providers, advertising platforms, conversion tracking vendors, legal/compliance advisors, and service vendors that help operate the website and appointment process.

Advertising, analytics, and cookies

The hosted version of this website may use cookies, pixels, advertising tags, analytics tools, conversion tracking, and similar technologies to understand website usage, measure conversions, improve ads, and prevent fraud. You can control cookies through your browser settings. Some browser or device settings may limit tracking.

Lead form and communication consent

By submitting a form, you agree to be contacted about your request through the request form, text, or email. Message and data rates may apply. Consent is not a condition of purchase. You may ask us to stop contacting you by replying STOP to eligible texts, using unsubscribe options where available, or contacting us by email.

Sale or sharing of personal information

Some U.S. privacy laws define certain advertising, analytics, or lead-sharing activities as a sale or sharing of personal information. You may submit a request through our Do Not Sell or Share page.

Data retention

We keep personal information only as long as reasonably necessary for appointment routing, customer support, legal compliance, fraud prevention, advertising measurement, and business records. Retention periods may vary depending on the type of information and legal requirements.

Your privacy choices

Depending on your state, you may have rights to access, delete, correct, or opt out of certain uses of personal information. Submit requests through the Do Not Sell or Share page or email us. We may need to verify your identity before completing a request.

Children

This website is not intended for children under 13, and we do not knowingly collect information from children under 13.

Security

We use reasonable administrative and technical measures to protect information, but no website, email, or online transmission can be guaranteed completely secure.

Third-party websites

This website may link to third-party websites or services. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Contact

For privacy questions or requests, contact customerservice@smartproappliances.com.